Review monitoring
Consolidated monitoring across Google, Yelp, Facebook, and industry platforms with alerting on new activity.
Trust, monitored and earned
Your reputation works even when you’re not looking.
A structured system for monitoring, responding to, and earning reviews across Google, Yelp, and the platforms your buyers check before they call.
- New reviews come in faster than they used to
- One bad review stops defining you
- Customers find proof you’re trustworthy before they ever call
The Problem
What this service solves
Reviews are the first thing most local buyers read and the last thing most businesses manage deliberately. Without a process, negative reviews sit unanswered, happy customers never get asked, and local profiles drift out of date. We build the workflow that fixes all three.
- Negative reviews left unanswered in public for weeks
- Satisfied customers who are never asked to leave feedback
- Inconsistent hours, services, and photos across local profiles
- No visibility into what people are actually saying and where
What's Included
Deliverables
Response workflows
Approved response templates, tone guidance, and turnaround targets so nothing sits unanswered.
Reputation repair
A prioritized plan for addressing legitimate service issues and publicly documenting the resolution.
Local profile optimization
Accurate, complete, and consistent business profiles with current services, hours, categories, and imagery.
Review generation systems
Compliant request flows timed to the moments customers are most satisfied.
Reporting
Monthly reporting on volume, average rating, response time, and sentiment themes.
Who It's For
Built for these businesses
Home service companies
Businesses where a single review page decides whether the phone rings.
Multi-location brands
Operators managing reputation consistency across many local profiles.
Businesses recovering from a bad stretch
Teams that fixed the underlying problem and need the public record to catch up.
Process
How the work runs
01
Audit
We inventory every profile, review, and rating across the platforms your buyers use.
02
Stabilize
We clean up profiles, clear the response backlog, and set a response standard.
03
Generate
We install a compliant review request workflow into your existing customer process.
04
Sustain
We monitor, respond, and report — and flag service themes worth fixing operationally.
Outcomes
What should improve
- New reviews come in faster than they used to
- One bad review stops defining you
- Customers find proof you’re trustworthy before they ever call
Free Resource
The Five-Star Review Growth Kit
PDF kit + scripts
The ask scripts, timing, and response templates that turn happy customers into a steady stream of public reviews.
- When to ask, and the exact wording that works
- Response templates for positive and negative reviews
- A weekly routine that keeps review velocity steady
Where should we send it?
Answers
Reputation Management questions, answered
- Can you delete negative reviews?
- No, and no one legitimately can. Platforms only remove reviews that violate their policies. What we do is respond professionally, resolve the underlying issue, and build enough genuine recent reviews that a single bad experience stops defining the profile.
- How do you generate new reviews?
- We install a request workflow into your existing customer process — timed to job completion — that invites every customer to leave honest feedback. We never incentivize, gate, or filter reviews.
- How long before the rating improves?
- Most businesses see movement within 60 to 90 days, depending on review volume. A profile with hundreds of existing reviews moves more slowly than one with a few dozen.
- Which platforms do you cover?
- Google Business Profile and Yelp at minimum, plus Facebook and the industry directories that matter in your category.
- Do you write the responses?
- Yes, using approved templates and your tone of voice. You can review and approve responses, or delegate routine ones to us entirely.
Let's Connect
Start a project with AdResst
Tell us what you're working on. We'll come back with a straight answer on scope, timing, and what it costs.
Prefer email? hello@adresstmedia.com